How can we help?
Check the FAQ first. If you can't find an answer, contact us below.
Getting started
How to enter pairing mode
Hold the button on the side of the device for 3 seconds. When the LED blinks purple, the device is in pairing mode. Open myinstay and tap the device in the list to connect.
First-time connection isn't working
- Make sure Bluetooth is on (Settings → Bluetooth)
- Make sure myinstay has Bluetooth permission
- Make sure the device LED is blinking purple (pairing mode)
- Bring the device close to your phone and try again
FAQ
Why isn't the device found automatically?
The device is normally in sleep mode. Hold the button for 3 seconds until the LED blinks purple (pairing mode) — only then can the app find it.
The connection drops after 8 hours. Is it broken?
No, this is normal firmware behavior. The device keeps running on its saved schedule. Reconnect whenever you want to change settings.
Where do I adjust intensity?
The current firmware adjusts intensity only through mist duration (in seconds). A longer mist time gives a stronger scent; a shorter one gives a lighter scent. Separate intensity levels aren't currently supported.
Can I see the battery level in the app?
The current firmware does not report battery data. Check the LED color (orange/red means charge needed).
Can I set different times for different days?
The app currently supports one time window. The same start/end time applies to all selected weekdays.
Does reinstalling the app reset my settings?
The schedule is stored on the device, but the app may write default settings when it reconnects after a reinstall, which can overwrite the existing schedule. After reinstalling, check the Schedule screen and save again.
What the LED colors mean
| Color | Status |
|---|---|
| Purple (blinking) | Pairing mode — ready to connect with the app |
| Green | Operating normally |
| Orange / Red | Low battery or error — charge the device |
| Off | Device is off — press the button briefly to turn it on |
Contact
- Email: cs@allsenselab.com
- Phone: +82-2-2138-3421
- Operated by Allsense Lab